Terms & Conditions

These Terms govern your relationship with the operator of highflyercasino at highflyer.casino. By accessing or using the platform, you acknowledge and accept these Terms as of 01 January 2025. Your continued use constitutes your binding agreement. Please review all sections carefully before participation.

Definitions

OBSERVE: Identification of essential terminology under CA law and industry practice forms the basis of mutual understanding.

EXPAND: Explicitly enumerate terms to support legal clarity, ensuring precise scope for all parties.

REFLECT: Present comprehensive definitions relevant to rights, obligations, and platform operations.

Operator: The entity operating highflyercasino via the official website highflyer.casino, holding valid licenses from (i) Alcohol and Gaming Commission of Ontario (Ontario, CA); (ii) Alderney Gambling Control Commission (AGCC, for Canadian users outside Ontario). Referenced as "we", "us", or "our".
User/Player: A natural person, aged 18 or older and resident in Canada, who registers, accesses, or otherwise uses highflyer.casino.
Account: The unique, verified user profile created for access to games, payments, and services on highflyer.casino.
Bet: A financial stake made on an outcome or event via highflyer.casino, according to the platform rules.
Wager: The total value of bets placed by a user, including for bonus fulfillment or promotions.
Bonus: Promotional credits, free spins, or similar advantages awarded by highflyer.casino, subject to specific terms.
KYC: "Know Your Customer" - processes for verifying user identity and legal eligibility.
Games: Online casino games made available on highflyer.casino, including RNG and live dealer types.

Account Registration

OBSERVE: Age and eligibility verification are mandated under CA law and required by AGCO and AGCC licenses.

EXPAND: User obligations, KYC implementation, and account security policies must be transparent and defensible.

REFLECT: Process covers registration, identity checks, and user responsibilities:

Age & Eligibility: Only individuals 18 years or older, legally permitted to gamble in their province/territory of residence in Canada, may register or use highflyer.casino. Age verification is mandatory during signup and at any time thereafter.
Account Creation: Registration requires accurate completion of all requested information, including email, full legal name, address, and payment details. Email verification and acceptance of these Terms are prerequisites for access.
KYC & Documentation: Users must, upon request, provide government-issued identification (e.g., passport, driver's license), proof of address, and/or source of funds to complete verification under anti-money laundering (AML) laws and to comply with AGCO/AGCC regulations. Failure or refusal may result in account suspension or closure.
Accuracy & Security: Users are solely responsible for maintaining accurate, current information, as well as keeping login credentials confidential. Sharing accounts or providing false data is strictly prohibited. All activity conducted via a user's account is presumed authorized by the user. Notify support ([email protected]) immediately if unauthorized use is suspected.

Regional Compliance Note: KYC and AML procedures meet CA and international regulatory standards; all user data is handled per Canadian privacy laws and as further set out in our Privacy Policy.

Betting & Gameplay Rules

OBSERVE: CA requires clear, enforceable rules on betting, conduct, and fair play; user protections against manipulation and disorder are paramount.

EXPAND: Address minimum/maximum bets, bet placement, changes, and behavioural expectations, integrating industry best practices and CA-specific stipulations.

REFLECT: Structure rules for player comprehension and enforceability:

Bet Placement & Limits

Minimum and Maximum Bets: Each game on highflyer.casino specifies minimum and maximum bet amounts, disclosed within the game interface. Exceeding posted limits may result in bet rejection.
Bet Confirmation: Bets are considered final upon confirmation. It is your responsibility to review and verify all selections before confirmation; changes can only be made before final submission.
Modification & Cancellation: Once a bet is placed, modification or cancellation is not permitted except in cases of verified technical or system errors solely attributable to highflyer.casino, and only at our sole discretion.

Gameplay Conduct

Prohibited Conduct: Use of abusive language, insults, threats, spam, collusion, use of bots or unauthorized software, manipulation, and any fraudulent activity is strictly forbidden on highflyer.casino. Participation in live chat or casino games must be respectful and in accordance with fair play principles.
Monitoring & Enforcement: highflyer.casino reserves the right to monitor activity, investigate complaints, and enforce disciplinary measures-up to and including account termination and forfeiture of winnings-where misconduct is identified.

Regional Compliance Note: Game outcomes are independently certified (iTech Labs, valid through 2025); disputes related to RNG or fairness are handled per AGCO/AGCC standards.

Bonus Terms

OBSERVE: Bonus policies are subject to scrutiny under CA advertising and consumer protection laws; terms must be explicit and fair.

EXPAND: Clarify all activation mechanics, wagering requirements, restrictions, and combination rules. Implicit requirements include non-discrimination and transparency.

REFLECT: Articulate protective clauses and user disclosure obligations:

Activation & Eligibility: Bonuses at highflyer.casino are awarded at the operator's discretion. Eligibility, activation process, and bonus value are clearly communicated for each promotion. Users must opt-in as specified for each campaign. Only one bonus is permitted per user per promotion, unless explicitly stated otherwise.
Wagering & Timeframes: All bonuses are subjected to defined wagering requirements (e.g., wagering a bonus amount "x" times) before they or associated winnings can be withdrawn. The required wager multiple and qualifying games will be detailed in each offer. Unless otherwise stated, bonuses expire after 30 days; unfulfilled or unused bonuses are void thereafter. All bonuses/promotions listed are valid until 31 December 2025 unless otherwise specified.
Prohibited Actions & Abuse: Certain games may not contribute to wagering requirements or may be excluded from bonus play (see specific bonus terms for details). The use of multiple accounts, collusion, or other manipulative behaviours to exploit bonus offerings is strictly prohibited. highflyer.casino reserves the right to withhold, cancel, or reclaim any bonus or winnings, and to ban users, where abuse or breach is suspected.
Combination of Promotions: Combining bonuses or overlapping promotions is not permitted unless expressly stated in the respective terms. Any breach of these restrictions will result in forfeiture of bonuses and associated winnings.

Regional Compliance Note: Bonus advertising and terms are governed by CA advertising laws and AGCO/AGCC guidelines. All bonus policies are subject to oversight through 2025.

Payments & Withdrawals

OBSERVE: Explicit articulation of payment processes is mandated by CA regulations; user funds must be protected and procedures transparent.

EXPAND: Integrate payment method diversity, limits, processing, and specific Canadian compliance nuances, including KYC, AML, and refund obligations.

REFLECT: Create user-centered, resilient payment policies with all regulatory controls:

Deposits

Methods: Deposits may be made via major credit/debit cards, e-wallets, bank transfers, and supported cryptocurrencies as listed on highflyer.casino. Only payment methods registered in the user's name are permitted.
Limits & Processing: Minimum and maximum deposit amounts are set per payment method and detailed on the cashier page. Deposits are typically processed instantly, but delays may occur based on banking systems or enhanced security checks.
Fees: highflyer.casino does not charge deposit fees; however, your payment provider may apply their own charges.

Withdrawals

Eligibility & Verification: Withdrawals are permitted only to verified accounts that have passed all KYC/AML checks. Additional verification may be required for large or multiple withdrawals, to comply with CA regulatory standards.
Methods & Timing: Withdrawals are restricted to the same method as deposit, where feasible. Processing times are up to 72 hours after approval, but may be extended for security or regulatory compliance reasons. All withdrawal queries should be directed to [email protected] or via live chat (24/7 support).
Limits & Fees: Minimum and maximum withdrawal amounts apply and are specified on our payments page. highflyer.casino does not charge withdrawal fees, but external provider charges may apply.
Refunds: Refunds for deposits, bets, or bonuses are granted solely at our discretion in exceptional cases of error, technical malfunction, or regulatory instruction.

Regional Compliance Note: highflyer.casino complies with all financial regulations for user funds protection (e.g., segregation of user accounts), including enhanced AML as per AGCO/AGCC; all payment policies valid through 2025.

Limitation of Liability

OBSERVE: Operator liability must be limited by CA law to protect both parties while guaranteeing fairness and transparency.

EXPAND: Clearly specify scope of liability, exclusions, and user protections; provide explicit cap on compensation and disclaim responsibility for third-party or system failures.

REFLECT: Comprehensive limitation articulated as follows:

Operator Obligations: highflyer.casino undertakes to provide all services with reasonable care and skill, ensure game fairness (certified by iTech Labs, valid through 2025), and accurate account management. All published results (RNG and live) are final and binding except in cases of manifest error.
Exclusions of Liability: highflyer.casino is not liable for:
- System delays, technical malfunctions, interruptions, or network issues outside its direct control;
- Incorrect, incomplete, or delayed transactions due to user or third-party actions;
- Any loss or damage resulting from misuse of your account or breach of these Terms;
- Events of force majeure (including, but not limited to, acts of God, natural disasters, governmental actions).
Maximum Compensation: In any case, the total operator liability shall not exceed the value of the disputed bet, wager, or transaction. No further indirect, punitive, or consequential losses are covered.

Regional Compliance Note: Limitation of liability aligns with CA consumer protection standards; users' statutory rights are not affected.

Intellectual Property Rights

OBSERVE: As required by CA and international copyright law, ownership and permitted usage conditions need explicit statement.

EXPAND: Extend coverage to software, content, website assets, and third-party material integrated on highflyer.casino;

REFLECT: Rights, restrictions, and enforcement:

Ownership: All site content, software, graphics, text, branding, and trade names accessible via highflyer.casino are owned by the operator or its licensors and protected under copyright law (including CA Copyright Act and international treaties).
Usage Restrictions: Users are strictly prohibited from copying, reproducing, distributing, publishing, transmitting, reverse engineering, or otherwise exploiting any part of highflyer.casino content or software without prior written authorization.
Enforcement: Any infringement will result in immediate account suspension, reporting to relevant authorities, and potential legal action for damages.

Privacy & Data Protection

OBSERVE: Canadian privacy legislation (PIPEDA) and international data standards demand full transparency and lawful processing.

EXPAND: Refer to and summarize key principles; highlight main policy access point.

REFLECT: All personal information collected, stored, and processed by highflyer.casino is governed by our Privacy Policy. By using the site, you consent to data handling in accordance with Canadian law (including PIPEDA) and as detailed therein. The Privacy Policy forms part of these Terms; please review its provisions regularly.

Changes to Terms

OBSERVE: CA contract law requires users to be notified of material changes; users must be able to discontinue usage if they disagree.

EXPAND: Include notification modalities, effective date policy, and opt-out mechanism.

REFLECT: highflyer.casino reserves the right to amend these Terms at any time. Users will be notified of material changes via email (where available) and prominent site banners prior to changes' effective date. Continued use following notification constitutes acceptance of updated Terms. If you disagree with any changes, you must cease using highflyer.casino and may request account closure and withdrawal of any eligible funds under prevailing rules.

Regional Compliance Note: 30-day minimum notice provided where required by applicable Canadian law.

Termination & Suspension

OBSERVE: CA gaming and consumer law require clarity on grounds for account action, fair notice, and user protection.

EXPAND: Specify triggers for suspension/closure, refund process, and notification protocol.

REFLECT: Account termination and suspension may occur under the following circumstances:

Breach: Violation of these Terms, suspected fraud, abuse, multiple account use, or regulatory breach.
Inactive Accounts: Accounts inactive for 12 months may be suspended and remaining balances managed per CA escheatment laws.
Legal or Regulatory Instruction: Suspension or closure as directed by AGCO, AGCC, or competent authorities.
Notice & Refunds: Users will be notified by email (where available) or platform message stating reason(s) for action. Upon closure, any remaining eligible funds are refunded to the verified payment method, subject to KYC and AML compliance and deduction of applicable fees or non-redeemable bonus balances.

Regional Compliance Note: highflyer.casino upholds all CA and provincial user protection laws; dispute over closure is subject to escalation as per the Governing Law section.

Governing Law & Jurisdiction

OBSERVE: Legal clarity on applicable law and venue for dispute resolution is critical for CA markets.

EXPAND: Differentiate between Ontario residents (AGCO) and other Canadian users (AGCC); include arbitration/court path.

REFLECT: These Terms are governed by and construed in accordance with:

Ontario Residents: Laws of the Province of Ontario, Canada, with exclusive jurisdiction lying in the courts of Ontario and/or as stipulated by the Alcohol and Gaming Commission of Ontario.
Other Canadian Residents: Laws of Alderney and relevant Canadian federal law, with disputes subject to the non-exclusive jurisdiction of Alderney courts and/or arbitration as required by AGCC.
Dispute Resolution: Users should first contact support (see Contact Information) to attempt informal resolution. If unresolved, formal complaints may be referred (i) to the AGCO (Ontario users) or (ii) to the Alderney Gambling Control Commission (users outside Ontario). Binding arbitration, where permitted, may be invoked at either party's election.

Regional Compliance Note: Dispute resolution mechanisms and applicable law reflect AGCO and AGCC requirements effective through 2025.

Contact Information

OBSERVE: Prompt, verified communication channels and legal correspondence mechanisms must be accessible and reliable.

EXPAND: Provide comprehensive contact details for support and legal inquiries; prioritize CA user accessibility.

REFLECT: For all support, withdrawal, or legal queries regarding highflyercasino at highflyer.casino, please use the following channels:

Email (Support & Withdrawals): [email protected] (primary contact for Canadian players, withdrawal queries, and complaints)
Phone: 1-888-230-7208 (toll-free for Canadian players, daily 12pm-12am CA time)
Live Chat: Available 24/7 via highflyer.casino for immediate assistance
Legal/Registered Address: First Floor, St Anne's House, Alderney GY9 3UF
Office (Canada users): Century House, 12 Victoria Street, Alderney, Channel Islands, GY9 3UF

Regional Compliance Note: All contact points are maintained for compliance through 2025. For unresolved matters, inquiries may be escalated to AGCO (Ontario) or AGCC (outside Ontario) as appropriate.