Contact Us

If you require assistance with your highflyer.casino account or have questions about our services, our dedicated support team is available to help. The information below outlines how you can contact us, in accordance with Canadian regulatory standards and industry best practices as effective through 2025.

Available Contact Methods

• Contact Form: Use our secure contact form below for general inquiries, feedback, or service requests. For your privacy and regulatory compliance, please provide your full name, verified email address, and a detailed message. Our team will respond within one business day, as required by service standards and licensing obligations.
• Email Support: For issues regarding your account, withdrawals, or sensitive matters, email us directly at [email protected]. This channel is managed according to personal data protection and regulatory reporting rules.
• Telephone (Toll-Free): Call us at 1-888-230-7208 (Available daily 12pm-12am, CA time). Please note, this line is reserved for Canadian users only as per regional licensure. We adhere to identity verification practices for your security.
• Live Chat: Access 24/7 live chat support via highflyer.casino. Our team can assist in real time with all product, account, and responsible gambling inquiries.

Our Commitment to Compliance and User Protection

1. Data Privacy & Legal Duty: All client contact data is processed in alignment with Canadian privacy legislation, the Alcohol and Gaming Commission of Ontario's standards, and global best practices. Information submitted is encrypted and used solely for the purpose of inquiry response and regulatory compliance audits (valid through 2025).
2. Response Policy: highflyercasino guarantees a formal response to all written inquiries within one business day. For time-sensitive matters, our toll-free phone and live chat services expedite urgent requests.
3. Accessibility & Language: Support is provided in English only. If alternative communication support is required due to accessibility needs, please specify in your contact form so highflyercasino can make reasonable accommodations.

Support Escalation & Dispute Resolution

• Initial Support Tier: All inquiries are first reviewed by a trained support specialist. If additional verification or documentation is required (for example, in withdrawal or account disputes), you will be notified within one business day.
• Regulatory Dispute Mechanisms: Should you remain dissatisfied after initial review, you have the right to escalate via formal complaint procedure in line with Canadian law and the directives of the Alcohol and Gaming Commission of Ontario and Alderney Gambling Control Commission. Instructions will be provided on request.
• Responsible Gambling Concerns: For self-exclusion, limit-setting, or concerns related to gambling addiction, contact support via the above channels or request referral to licensed Canadian counseling providers. highflyercasino complies with all responsible gambling mandates in CA as valid through 2025.

Corporate & Regulatory Information

• Headquarters: First Floor, St Anne's House, Alderney GY9 3UF, Alderney (Licensed for non-Ontario CA operations through Alderney Gambling Control Commission, valid to 2025).
• Canadian Regulatory Oversight: highflyercasino is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) for Ontario-based users (valid through 2025). International and non-Ontario operations are governed by Alderney licensure.
• Certifications: All games and software are subject to iTech Labs Random Number Generator and Game Fairness Certification (valid through 2025).

Legal and Regulatory Disclaimer: highflyercasino, operating exclusively through highflyer.casino, complies with all applicable Canadian gaming legislation, including AGCO and AGCC requirements. All support services, contact mechanisms, and dispute resolutions conform to regulatory standards effective through 2025. Personal data submitted via any channel will be handled in accordance with Canadian privacy laws, and users retain the right to lodge complaints with local regulatory authorities. Misuse of contact resources or submission of fraudulent claims may lead to account review, suspension, or legal action as provided by law.

Regional Compliance Note: The above contact options and policies are adapted specifically to Canadian users, reflecting local legal, data protection, responsible gambling, and customer service requirements as effective through 2025. For other jurisdictions, contact details and legal provisions may vary.